Returns & Exchanges

100% No-Risk 1-Year Guarantee

We are so confident in the services we provide that we offer a 100% satisfaction guarantee for 1 year after your purchase. If you are unhappy with the artwork we produce we will try to improve the artwork until you are satisfied. If you are still not satisfied after 3 sets of revisions we will happily offer you a full refund on the artwork that you have ordered.

Once you have approved the artwork, we will deem that you are satisfied with the results. And at this point we will provide no refunds or revisions.

Draft artworks that we provide are watermarked. We will provide you with the final, unwatermarked artwork files only once you have approved the artwork.

Some of the reasons that may create the impression of sub-par work may include:

  • Low quality or resolution photographs and images submitted to us.
  • Insufficient or inaccurate information provided when the order was placed.

Hence, it is the customer’s responsibility to provide accurate information for our artists to work with.

If a customer requests additional work that is outside the scope of what they have ordered (e.g. additional characters, or background images) these must be paid for inline with our normal listed pricing.

Toon Loom reserves the right to deny revisions and refunds if they are an abuse of our terms of service. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds are not granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • The refund claim is issued no later than 1 year from placing the order.
  • Gift cards are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.