Is COVID-19 effecting shipping times?

Not really! Our operations are running smoothly and delivery within USA and UK typically takes 3-7 days.

How much is shipping?

Shipping costs and details are on our shipping page.

What are your shipping and processing times?

Your artwork is typically completed within 1-3 working days. Following approval of your illustration production and shipping is typically 3-7 days within the USA and UK.

Products are sent by various carriers depending on the destination. All shipments are tracked.

International Shipping

We accept orders from around the world. Delivery times vary depending on where the order is going.

In some instances, the delivery may take longer than the above described standard shipping times.  Most of these delays are due to the international customs processing that we cannot control. If your order takes too long to arrive, please contact us immediately and we will help you to solve this problem.

Where can I find my tracking number?

When your order is shipped, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven’t received one, please contact us and we’ll get this over to you swiftly.

Where do you ship from?

We ship from our logistics centers in the USA and UK

My order still hasn't arrived. Where is it?

We provide a tracking number for all orders once they are processed, so you can track where it is.

In some instances, the delivery may take longer than the above described standard shipping times.  Most of these delays are due to the international customs processing that we cannot control. If your order takes too long to arrive, please contact us immediately and we will help you to solve this problem.

What countries do you ship to?

We ship to all countries around the world with modern postal systems.

We are not able to deliver some larger/fragile products to some countries due to the cost and risk.

Will there be duties/taxes on my package?

If you're in the USA or UK, orders are shipped locally, so there are no import/duty fees.

International customers rarely receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. We cannot accept liability for these charges.

Will my items all arrive in the same package?

Where possible, orders are packaged and sent together. If we're having stock issues with an item in your order, we may send that item out separately/later to avoid further delays.

What are my payment options?

We accept all major credit card payments via some of the most trusted online payment processors: Paypal & Stripe.

Is my payment information safe?

Yes, it is secure! Toon Loom do NOT store any credit card information. All payment information is encrypted and processed through our payment processor, Stripe and Paypal, the most reputable online payment solutions on the Web.

The only information we keep is your name, e-mail address, telephone number, address and order details for the purposes of fulfulling your order.

What currency are payments made in?

Our base website currency is US Dollars (USD). However, we use a currency converter for other countries, and where those currencies are selected the checkout is completed in those currencies. They will appear on your credit card statement in the currency specified at checkout.

I want to cancel my order. What should I do?

All artwork is individually crafted by professional artists and we typically start working on orders within 1 working day.

That said, we offer a 100% no risk guarantee on artwork. As long as you haven't approved your artwork then we can provide an immediate refund.

Please just contact us as soon as possible.

What happens if I have to change my order?

Don't worry if you've changed your mind after you're placed your order. As long as we haven't processed your order, we can update your order are required.

Please just contact us as soon as possible.

What is your returns policy?

If you receive your item and aren’t completely happy with it then please just send us an email along with your order ID number and information about the product you’d like to exchange or refund.

Please view our full returns and exchange policy here.

Do you accept exchanges?

If you receive your item and aren’t completely happy with it then please just send us an email along with your order ID number and information about the product you’d like to exchange or refund.

Please view our full returns and exchange policy here.

I've received damaged or incorrect products

Please let us know as soon as possible so we can sort this out. We have a satisfaction guarantee. So whether it's our fault or the courier's fault we'll work to sort this out.

Still have a question?

Please contact us for more information.

Get in touch